Reference

Legal Framework Governing Your Account

ramebola operates under a defined legal structure that governs how your account data, transaction records, and usage rights are managed — all access depends on local law in…

Yurisdiksi IndonesiaPrivasi Akun TerlindungiDANA, OVO, GoPay, QRISKontak Legal 24 JamHak Pengguna Jelas

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How Our Legal Policy Works in Practice

ramebola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every account opened on ramebola.xyz, and eligibility to use the platform depends on local law where you reside in Indonesia. When you fund your account via DANA, OVO, GoPay or QRIS, each transaction is logged under your verified account ID and stored

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in line with our data-retention schedule — currently 24 months from the date of the transaction. We do not share your payment details with third parties outside the scope of processing your deposits or withdrawals. For players in Yogyakarta and beyond, our terms are published in
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full on this page and updated whenever our operational or regulatory posture changes. Any material change to this policy triggers an in-app notification sent to your registered email address before the change takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

JALUR KONTAK LEGAL

Reach Our Legal Team Directly

If you have a question about your rights, a data-access request, or a dispute related to a transaction processed via DANA, OVO, GoPay or QRIS, our legal support team is reachable through three direct channels. We aim to acknowledge every submission within four business hours and resolve standard requests within three working days.

Team online

Email Legal

Send your data-access or account-dispute request to our dedicated legal address. We log every submission with a ticket number and respond with a written acknowledgement within four business hours, every day of the week.

Live Chat 24 Jam

Our live chat channel connects you to a support agent around the clock. For legal queries, ask the agent to escalate to the compliance desk — escalations are flagged and picked up within two hours during Jakarta business hours.

Formulir Pengaduan

Submit a formal complaint or rights request through the dispute form in your account dashboard under Settings. The form captures your account ID, the nature of your request, and any supporting transaction reference automatically.

KEAMANAN DAN AKUNTABILITAS

Six Ways We Protect Your Legal Standing

From the moment you open an account on ramebola, six distinct practices govern how your data and rights are handled.

Enkripsi Data Akun

All account data — including your registered payment methods such as DANA and OVO — is stored using AES-256 encryption. You can review the data categories held on your account by submitting a Subject Access Request through live chat.

Kebijakan Cookie Transparan

We use session and analytics cookies only. A full cookie-category list is available in the Cookie Settings panel in your browser footer. You may withdraw consent for non-essential cookies at any time without affecting your account access.

Retensi Data 24 Bulan

Transaction and session records are retained for 24 months. After that period, records are purged unless a legal hold is in place. You may request early deletion of non-mandatory data by contacting the legal team via email.

Verifikasi Identitas KYC

Account verification follows a two-step KYC process: ID document upload followed by a QRIS or bank-linked payment confirmation. This protects your account from unauthorised access and ensures withdrawals reach the right wallet.

Hak Koreksi Data

If any account detail — name, email or linked GoPay number — is recorded incorrectly, you have the right to request a correction. Submit the change request through Settings and our team processes it within one business day.

Pemberitahuan Perubahan Kebijakan

Any update to this legal page triggers an automatic notification to your registered email before the new terms take effect. You have seven days to review the changes and, if you disagree, to close your account with no penalty.

Your Legal Questions, Answered

The questions below reflect what people in Indonesia most often ask about their rights, data practices, and account governance on this platform. If your question is not covered here, reach out through live chat or the legal email channel and we will provide a written answer within one business day.

Yes — access to our platform depends on local law in Indonesia. We encourage you to confirm your eligibility under the regulations that apply in your region before opening an account or depositing funds via DANA, OVO, GoPay or QRIS.

We hold your registered name, email address, linked payment methods such as OVO or GoPay, transaction history, and session logs. You can request a full list by submitting a Subject Access Request through the live-chat escalation path to our compliance desk.

Log into your account, go to Settings, and use the Data Request form. For corrections, we process in one business day. Deletion requests for non-mandatory data are reviewed within three working days, subject to any active legal-hold obligations.

Transaction data is shared only with the payment processor required to complete your deposit or withdrawal — for example, the QRIS or DANA gateway. We do not sell, rent or transfer your financial data to advertisers or unrelated third parties.

On account closure, we retain transaction records for 24 months as required by our operational policy, then permanently delete them. Non-mandatory profile data is purged within 30 days of the closure date. You will receive a written confirmation by email.

We send a notification to your registered email address before any material change takes effect, giving you seven days to review. The updated terms are also timestamped at the bottom of this page so you can see exactly when a revision was made.

Send the details — including your account ID and the transaction reference from your GoPay, OVO, DANA or QRIS record — to our legal email channel. We acknowledge within four business hours and aim to resolve standard disputes within three working days.

Legal Framework Governing Your Account

Reach Our Legal Team Directly

Email Legal

Live Chat 24 Jam

Formulir Pengaduan

Six Ways We Protect Your Legal Standing

Enkripsi Data Akun

Kebijakan Cookie Transparan

Retensi Data 24 Bulan

Verifikasi Identitas KYC

Hak Koreksi Data

Pemberitahuan Perubahan Kebijakan

Your Legal Questions, Answered

01 Does Indonesian law determine whether I can use ramebola?

02 What personal data does ramebola hold about my account?

03 How do I request that my account data be corrected or deleted?

04 Are my QRIS and DANA transaction records shared with third parties?

05 What happens to my data if I close my account?

06 How will I know if the legal terms on this page change?

07 Who do I contact if I have a legal dispute about a transaction?

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