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How We Protect Your Account & Information

When you open an account at ramebola, we collect information to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and keep your wallet secure.

Account verification & identityPayment & withdrawal recordsDevice & session security
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ramebola How We Protect Your Account & Information
REACH US ANYTIME

Privacy Support & Data Requests

Team online

Email Support

Contact our privacy team at [email protected] with any questions about your data, requests for account records, or concerns about how we process your information.

Live Chat

Open your account and head to the Help section in the lobby. Our team responds during operating hours to explain your data usage and walk through access requests.

Account Settings

Review and update your personal information directly in your account profile. On mobile, tap Menu > Account > Profile to see what we hold and request corrections.

SECURITY & TRANSPARENCY

How We Safeguard Your Privacy

Encrypted Payments

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are never stored in our lobby; each transaction is verified and logged separately for your records.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and detect suspicious account access. You can manage cookie settings in your browser or contact us to opt out of non-essential tracking.

Withdrawal Verification

When you request a payout, we verify your account identity and match the withdrawal destination to your registered payment method to prevent fraud and unauthorized transfers.

Data Retention

We keep your account data for as long as your membership is active and for the period required by local law after closure. Transaction records are retained separately for audit and dispute resolution.

Third-Party Sharing

We do not sell your personal information. We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection services, and regulatory bodies where required by law.

Account Access Requests

You can request a full copy of your account data, including transaction history and device logs, by emailing [email protected]. We deliver this within five working days in a portable format.

Privacy Policy Frequently Asked

We collect your full name, email, phone number, date of birth and identity document (KTP or passport) to verify your account. We also record your IP address and device details when you log in. This information helps us prevent fraud and comply with local verification requirements where your account operates.

We retain transaction records for the life of your account plus the period required by applicable law—typically five to seven years. This includes all DANA, OVO, GoPay and QRIS deposits, withdrawals and betting history. You can request a copy of your data history at any time by contacting support.

You can request account closure by emailing [email protected] or using the Account Settings menu. Depends on local law, we may retain certain data for regulatory and dispute purposes after closure. We will delete non-essential personal information upon request unless retention is required by applicable regulations.

Payment processor partners handle your card or wallet details directly; we never store full payment credentials. We retain only transaction confirmations, amounts and timestamps linked to your account. All payment data is encrypted and isolated from your general account information.

Yes. We use cookies to keep you logged in, save your language and game preferences, and detect unusual account access. Cookies also help us measure site performance and prevent fraud. You can disable non-essential cookies in your browser settings or contact us to adjust your tracking preferences.

Email [email protected] with any privacy questions or data concerns. Our team responds during business hours. For data access requests or complaints about our handling of your information, include your account number and specific details so we can investigate quickly.

No. We do not sell your personal information. We share data only with payment processors, fraud-detection partners and regulatory authorities where required by law. All third parties sign agreements to keep your information confidential and use it only for the stated purpose.

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